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What do we do?

From time to time children may encounter emotional, social or behavioural difficulties that affect the way they can effectively and positively access learning, the curriculum and positive experiences.  We provide an Outreach Service to primary and secondary schools in the Welwyn Garden City, Hatfield, Potters Bar and Borehamwood areas supporting children, schools and parents to overcome these difficulties.

A team of Behaviour Support Workers provide support programmes covering a range of issues. Advice and strategies for children and their parents/carers and the school, is part of the provision. Our involvement with a child lasts for half a term.

How can you get our help?

Our service is accessed by the school’s inclusion team. A school can contact us directly or send us a service request form.  All referrals need to be signed and agreed before we start work with a child. We consider the views, opinions and involvement of parents/carers to be very important to the support process and we either meet or talk to the parent on the phone before any work is undertaken with a child.

Foundation Stage

In the Foundation Stage support is carried out in the setting and focuses on advice and strategies to promote appropriate behaviours and help access the Early Years curriculum effectively.


In KS1 a child could be supported weekly as part of a small group practising social and co-operative skills such as listening, turn-taking, sharing and developing peer relationships or on a 1:1 basis. Parents/carers are encouraged to use the same strategies at home with the support of the Behaviour Support Worker.


In KS2, support is provided individually or in small groups, depending on the area of need identified by the school. Programmes are designed to support learning by helping to improve behaviour, social skills and interaction, and the transition between primary and secondary school.
Programmes we offer at Primary level:

  • Anger management
  • Bullying
  • Friendship
  • Nurture
  • Protective Behaviours
  • Self-Esteem and confidence
  • Respect and Tolerance
  • Social and cooperative skills
  • Healthy Living
  • Transition
  • Bereavement


KS3/4 pupils also have access to individual or group based support once a week on the provision agreed between the pupils, their families and the school. We provide intensive support for schools and families managing young people with very challenging behaviour. Our aim is to have these pupils back on track within half a term.
Preventative programmes are delivered in schools with groups or with individual students. The project focuses on working with the students external issues that are affecting attainment or attendance in school. The preventative programme worker will cover aspects such as sex education, drugs and alcohol awareness, careers, aspirations, motivation techniques and anger management.
Programmes we offer at secondary level include:

  • Anger management
  • Bereavement
  • Healthy living
  • Knife crime
  • Self-esteem
  • Drugs
  • Alcohol
  • Aspirations
  • Motivation
  • Mental Health
  • Differed Gratification
  • Friendship

In addition to this we offer an Exclusion Avoidance Programme (EAP) and a Primary Exclusion Avoidance Programme (PEAP), which is a more intensive approach to dealing with some of the more serious issues children may be dealing with.  These programmes are tailored specifically for children who are on the verge of receiving a permanent exclusion, and who will have encountered internal exclusions and fixed term exclusions. These children are often on a reduced timetable and a Pastoral Support Plan.
The EAP usually is a 5 / 6 week programme that takes the format of 2 hourly sessions. The aim is to create a more bespoke approach to tackle problem areas, which could also include meetings with parents.  The final objective of this programme being the child avoiding permanent exclusion and beginning to integrate back into school, effectively. Similarly the PEAP will involve contact with the child several times a week to provide consistency and the ability to develop strong and trustworthy relationships. 
We run Behaviour Surgeries for secondary schools where staff are invited to attend and bring particular cases for discussion.  There are a range of professionals to help provide advice, strategies and support interventions for the school to explore implementing prior to Outreach support or a panel meeting.